Workforce Issues and Consumer Satisfaction in Medicaid Personal Assistance Services.
This study used a survey of older people and younger persons with disabilities who were receiving Medicaid-financed home and community-based services (HCBS) to assess the effect of workforce issues on consumer satisfaction. We found that recruitment problems had very strong negative and significant...
| Publicado en: | Health Care Financing Review Vol. 28; no. 1; pp. 87 - 102 |
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| Autores principales: | , , |
| Formato: | Artículo |
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HCFA ORDS Publications
Fall 2006
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=510655761&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 510655761 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 01958631 HCF jtl: Health Care Financing Review issn: 01958631 maglogo: N pubinfo: dt: Fall 2006 vid: 28 iid: 1 pid: 187 pub: HCFA ORDS Publications artinfo: ui: 510655761 ppf: 87 ppct: 15 formats: fmt: – @attributes: type: T – @attributes: type: P size: 1.2MB tig: atl: Workforce Issues and Consumer Satisfaction in Medicaid Personal Assistance Services. aug: au: Anderson, Wayne L. Wiener, Joshua M. Khatutsky, Galina su: Medicare Services for people with disabilities Customer satisfaction Home care services sug: subj: Medicare Services for people with disabilities Customer satisfaction Home care services ab: This study used a survey of older people and younger persons with disabilities who were receiving Medicaid-financed home and community-based services (HCBS) to assess the effect of workforce issues on consumer satisfaction. We found that recruitment problems had very strong negative and significant effects on consumer satisfaction. An interruption in service was a more important and significant indicator of consumer dissatisfaction than not having the same worker over time. We also found that problems with worker training and respect and treatment of consumers strongly and significantly affected satisfaction with paid care. Efforts to improve workforce issues are needed to improve the quality of care of these services. Reprinted by permission of the publisher. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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