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Crisis intervention: using active listening skills in negotiations.

During the majority of critical incidents, negotiators confront subjects who are motivated primarily by emotional needs and manifest predominantly expressive behavior, and such crises can be effectively resolved using the technique of active listening. Expressive subjects are in a state of crisis t...

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Publicado en:FBI Law Enforcement Bulletin Vol. 66; pp. 13 - 20
Autores principales: Noesner, Gary W., Webster, Mike
Formato: Artículo
Publicado: Superintendent of Documents August 1997
Materias:
Conflict management
Listening
Hostage negotiations
Communication in police administration
Police intervention
Acceso en línea:Ver este registro en EBSCOhost