The telephone counseling interview as a complex, dynamic, decision process: a self-regulation model of counselor effectiveness.
A study was conducted to examine the utility of conceptualizing a telephone-counseling interview as a process based on M.M. Omodei and A.J. Wearing's (1995) self-regulation model of performance in complex and dynamic decision-making tasks. Data were drawn from 40 crisis-line telephone counselors wh...
| Published in: | Journal of Psychology Vol. 132; pp. 47 - 61 |
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| Main Authors: | , |
| Format: | Article |
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Taylor & Francis Ltd
January 1998
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| Subjects: | |
| Online Access: | View this record in EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=510872909&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 510872909 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 00223980 JPY jtl: Journal of Psychology issn: 00223980 maglogo: N pubinfo: dt: January 1998 vid: 132 pid: 58221 pub: Taylor & Francis Ltd artinfo: ui: 510872909 10.1080/00223989809599264 ppf: 47 ppct: 14 formats: fmt: @attributes: type: T tig: atl: The telephone counseling interview as a complex, dynamic, decision process: a self-regulation model of counselor effectiveness. aug: au: Bobevski, Irene McLennan, Jim su: Hotlines (Counseling) Choice (Psychology) Education of counselors Work experience (Employment) sug: subj: Hotlines (Counseling) Choice (Psychology) Education of counselors Work experience (Employment) keyword: Counselors -- Amount of education, experience, etc ab: A study was conducted to examine the utility of conceptualizing a telephone-counseling interview as a process based on M.M. Omodei and A.J. Wearing's (1995) self-regulation model of performance in complex and dynamic decision-making tasks. Data were drawn from 40 crisis-line telephone counselors who varied in amount of experience. The findings revealed the client-percieved effectiveness of the counselors to be related to levels of counselor expertise, intentional motivated cognitive effort, emotional involvement with the caller, and anxiety. It is argued that conceptualizing a counseling interview as a dynamic, complex, decision making process may lead to theoretical and practical advances in the field. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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