Information About a Layperson's Knowledge Supports Experts in Giving Effective and Efficient Online Advice to Laypersons.
To give effective and efficient advice to laypersons, experts should adapt their explanations to the layperson's knowledge. However, experts often fail to consider the limited domain knowledge of laypersons. To support adaptation in asynchronous helpdesk communication, researchers provided computer...
| Publicado en: | Journal of Experimental Psychology. Applied Vol. 11; no. 4; pp. 219 - 237 |
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| Autores principales: | , , |
| Formato: | Artículo |
| Publicado: |
American Psychological Association
December 2005
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| Materias: | |
| Acceso en línea: | Ver este registro en EBSCOhost |