Information About a Layperson's Knowledge Supports Experts in Giving Effective and Efficient Online Advice to Laypersons.
To give effective and efficient advice to laypersons, experts should adapt their explanations to the layperson's knowledge. However, experts often fail to consider the limited domain knowledge of laypersons. To support adaptation in asynchronous helpdesk communication, researchers provided computer...
| Published in: | Journal of Experimental Psychology. Applied Vol. 11; no. 4; pp. 219 - 237 |
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| Main Authors: | , , |
| Format: | Article |
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American Psychological Association
December 2005
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| Subjects: | |
| Online Access: | View this record in EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=511279913&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 511279913 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 1076898X 6QS jtl: Journal of Experimental Psychology. Applied issn: 1076898X maglogo: N pubinfo: dt: December 2005 vid: 11 iid: 4 pid: 34 pub: American Psychological Association artinfo: ui: 511279913 10.1037/1076-898X.11.4.219 ppf: 219 ppct: 18 formats: tig: atl: Information About a Layperson's Knowledge Supports Experts in Giving Effective and Efficient Online Advice to Laypersons. aug: au: Nückles, Matthias Wittwer, Jörg Renkl, Alexander su: Giving & following of instructions Telematics Computer technical support sug: subj: Giving & following of instructions Telematics Computer technical support ab: To give effective and efficient advice to laypersons, experts should adapt their explanations to the layperson's knowledge. However, experts often fail to consider the limited domain knowledge of laypersons. To support adaptation in asynchronous helpdesk communication, researchers provided computer experts with information about a layperson's knowledge. A dialogue experiment (N = 80 dyads of experts and laypersons) was conducted that varied the displayed information. Rather than sensitizing the experts to generally improve the intelligibility of their explanations, the individuating information about the layperson enabled them to make specific partner adjustments that increased the effectiveness and efficiency of the communication. The results are suggestive of ways in which the provision of instructional explanations could be enhanced in Internet-based communication. Reprinted by permission of the publisher. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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