The use of TSI in designing a system for a university IS user support service.
Part of a special issue on linking people, nature, business, and technology. The writers discuss the use of critical thinking systems in improving a university's information system (IS) user support service. They describe how total systems intervention (TSI) was employed to increase the efficiency...
| Publicado en: | Systems Research & Behavioral Science Vol. 16; no. 4; pp. 351 - 359 |
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| Autores principales: | , |
| Formato: | Artículo |
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John Wiley & Sons, Inc.
July/August 1999
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=512855515&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 512855515 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 10927026 2SN jtl: Systems Research & Behavioral Science issn: 10927026 maglogo: N pubinfo: dt: July/August 1999 vid: 16 iid: 4 pid: 62151 pub: John Wiley & Sons, Inc. artinfo: ui: 512855515 10.1002/(SICI)1099-1743(199907/08)16:4<351::AID-SRES251>3.0.CO;2-8 ppf: 351 ppct: 8 formats: tig: atl: The use of TSI in designing a system for a university IS user support service. aug: au: Warren, Lorraine Adman, Peter su: Systems theory Information resources management Computer technical support sug: subj: Systems theory Information resources management Computer technical support ab: Part of a special issue on linking people, nature, business, and technology. The writers discuss the use of critical thinking systems in improving a university's information system (IS) user support service. They describe how total systems intervention (TSI) was employed to increase the efficiency and effectiveness of the IS user support service through deriving an improved design for that part of the service dealing with user requests, queries, and problems. They reveal how the use of the TSI informed the choice of the ETHICS methodology to carry out the design itself, and they reflect upon the usefulness of critical thinking systems in an IS management problem situation. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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