The use of TSI in designing a system for a university IS user support service.

Part of a special issue on linking people, nature, business, and technology. The writers discuss the use of critical thinking systems in improving a university's information system (IS) user support service. They describe how total systems intervention (TSI) was employed to increase the efficiency...

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Bibliographic Details

Published in:	Systems Research & Behavioral Science Vol. 16; no. 4; pp. 351 - 359
Main Authors:	Warren, Lorraine, Adman, Peter
Format:	Article
Published:	John Wiley & Sons, Inc. July/August 1999
Subjects:	Systems theory Information resources management Computer technical support
Online Access:	View this record in EBSCOhost