Becoming Embedded: Incorporating Instant Messaging and the Ongoing Evolution of a Virtual Reference Service.

The creation of an instant messaging (IM) service is described. The challenges encountered in developing, launching, and maintaining the project are examined and include technical support, archiving, balancing different formats, privacy, assessment, training, and the effectiveness of the IM channel....

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Publicado en:	Public Services Quarterly Vol. 6; no. 4; pp. 343 - 360
Autor principal:	Stormont, Sam
Formato:	Artículo
Publicado:	Taylor & Francis Ltd Oct-Dec2010
Materias:	Instant messaging Electronic reference services (Libraries) Application software Computer technical support Library reference services Archives
Acceso en línea:	Ver este registro en EBSCOhost