Becoming Embedded: Incorporating Instant Messaging and the Ongoing Evolution of a Virtual Reference Service.
The creation of an instant messaging (IM) service is described. The challenges encountered in developing, launching, and maintaining the project are examined and include technical support, archiving, balancing different formats, privacy, assessment, training, and the effectiveness of the IM channel....
| Publicado en: | Public Services Quarterly Vol. 6; no. 4; pp. 343 - 360 |
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| Formato: | Artículo |
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Taylor & Francis Ltd
Oct-Dec2010
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=55474850&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 55474850 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 15228959 8BR jtl: Public Services Quarterly issn: 15228959 maglogo: N pubinfo: dt: Oct-Dec2010 vid: 6 iid: 4 pid: 377 pub: Taylor & Francis Ltd artinfo: ui: 55474850 10.1080/15228959.2010.491322 ppf: 343 ppct: 17 formats: tig: atl: Becoming Embedded: Incorporating Instant Messaging and the Ongoing Evolution of a Virtual Reference Service. aug: au: Stormont, Sam affil: Pennsylvania State University, Abington College, Abington, Pennsylvania, USA su: Instant messaging Electronic reference services (Libraries) Application software Computer technical support Library reference services Archives sug: subj: Instant messaging Software publishers (except video game publishers) Custom Computer Programming Services Software Publishers Libraries and Archives Archives Other Computer Related Services Electronic reference services (Libraries) Application software Computer technical support Library reference services Archives keyword: digital reference instant messaging reference reference services virtual reference digital reference instant messaging reference reference services virtual reference ab: The creation of an instant messaging (IM) service is described. The challenges encountered in developing, launching, and maintaining the project are examined and include technical support, archiving, balancing different formats, privacy, assessment, training, and the effectiveness of the IM channel. The process of choosing an aggregator and a widget and redesigning the online reference services portal is explored, and best practices that evolved are identified. Useful strategies and concerns that emerged are discussed. Factors contributing to an overall increase in use are outlined and include convenience, simplicity, and reliability. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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