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Virtual reference in UK academic librariesThe virtual enquiry project 2008-2009.

Purpose – The purpose of this paper is to present a snapshot of virtual reference services (the use of instant messaging or chat for enquiries) in UK academic libraries, and provide information about software for libraries considering providing a virtual reference service. Design/methodology/approac...

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Published in:Library Review Vol. 59; no. 1; pp. 40 - 56
Main Authors: Barry, Eithne, Bedoya, Jaclyn Kelli, Groom, Carolyn, Patterson, Laurence
Format: Article
Published: Emerald Publishing Limited 2010
Subjects:
Electronic reference services (Libraries)
Academic libraries
Computer software
Instant messaging
United Kingdom
Online Access:View this record in EBSCOhost