Virtual reference in UK academic librariesThe virtual enquiry project 2008-2009.

Purpose – The purpose of this paper is to present a snapshot of virtual reference services (the use of instant messaging or chat for enquiries) in UK academic libraries, and provide information about software for libraries considering providing a virtual reference service. Design/methodology/approac...

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Bibliographic Details
Published in:	Library Review Vol. 59; no. 1; pp. 40 - 56
Main Authors:	Barry, Eithne, Bedoya, Jaclyn Kelli, Groom, Carolyn, Patterson, Laurence
Format:	Article
Published:	Emerald Publishing Limited 2010
Subjects:	Electronic reference services (Libraries) Academic libraries Computer software Instant messaging United Kingdom
Online Access:	View this record in EBSCOhost

Description
Summary:	Purpose – The purpose of this paper is to present a snapshot of virtual reference services (the use of instant messaging or chat for enquiries) in UK academic libraries, and provide information about software for libraries considering providing a virtual reference service. Design/methodology/approach – The paper summarises the results of a 2008 UK-wide survey of academic libraries and gives a brief overview and comparison matrix of top virtual reference software products as tested by the Virtual Enquiry Project. Findings – Virtual reference services are not widespread in UK academic libraries. However, current service providers are planning to continue or expand services and a majority of academic libraries surveyed are considering starting a service. Originality/value – This is the first survey of its kind among UK academic libraries.