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Outsourcing is so passé.

The article discusses outsourcing in the computing industry as of June 2012, focusing on the transfer of technical support and call centres to locations such as the Philippines and India, as well as the emergence of unsourcing which involves the development of Internet-based peer-to-peer support net...

Full description

Published in:Economist Vol. 403; no. 8787; pp. 8 - 10
Format: Article
Published: Economist Newspaper Limited 6/2/2012
Subjects:
Philippines
Facebook (Web resource)
Twitter (Web resource)
Outsourcing management
Workforce planning
Computer technical support
Call centers
Customer service management
Online Access:View this record in EBSCOhost