Anonymity versus Perceived Patron Identity in Virtual Reference Transcripts.
Librarians who provide virtual reference services often perceive that their patrons self-identify to some degree, even when transactions are anonymous. They also develop a sense of patrons' greatest research-related needs over time. In this article, two librarians analyze two years' worth of virtual...
| Publicado en: | Public Services Quarterly Vol. 8; no. 4; pp. 297 - 316 |
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| Autores principales: | , |
| Formato: | Artículo |
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Taylor & Francis Ltd
Oct-Dec2012
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=83493295&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 83493295 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 15228959 8BR jtl: Public Services Quarterly issn: 15228959 maglogo: N pubinfo: dt: Oct-Dec2012 vid: 8 iid: 4 pid: 377 pub: Taylor & Francis Ltd artinfo: ui: 83493295 10.1080/15228959.2012.730396 ppf: 297 ppct: 19 formats: tig: atl: Anonymity versus Perceived Patron Identity in Virtual Reference Transcripts. aug: au: Grabarek Roper, Kristin Sobel, Karen affil: Denver Public Library, Denver, Colorado, USA Auraria Library, University of Colorado Denver, Denver, Colorado, USA su: Librarians Anonymity Instant messaging Library reference services Academic libraries Library users sug: subj: Librarians Anonymity Instant messaging Libraries and Archives Library reference services Academic libraries Library users keyword: academic libraries anonymity patron identity patron needs reference services virtual reference academic libraries anonymity patron identity patron needs reference services virtual reference ab: Librarians who provide virtual reference services often perceive that their patrons self-identify to some degree, even when transactions are anonymous. They also develop a sense of patrons' greatest research-related needs over time. In this article, two librarians analyze two years' worth of virtual reference transcripts to determine what patrons actually disclose about their identities and their needs. The authors discuss the benefits of both preserving anonymity and perceiving needs and identity. The authors also suggest a framework and methodology that other librarians may use to perform similar investigations at their libraries. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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