Anonymity versus Perceived Patron Identity in Virtual Reference Transcripts.

Librarians who provide virtual reference services often perceive that their patrons self-identify to some degree, even when transactions are anonymous. They also develop a sense of patrons' greatest research-related needs over time. In this article, two librarians analyze two years' worth of virtual...

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Detalles Bibliográficos

Publicado en:	Public Services Quarterly Vol. 8; no. 4; pp. 297 - 316
Autores principales:	Grabarek Roper, Kristin, Sobel, Karen
Formato:	Artículo
Publicado:	Taylor & Francis Ltd Oct-Dec2012
Materias:	Librarians Anonymity Instant messaging Library reference services Academic libraries Library users
Acceso en línea:	Ver este registro en EBSCOhost