Spontaneous speech and opinion detection: mining call-centre transcripts.

Opinion mining on conversational telephone speech tackles two challenges: the robustness of speech transcriptions and the relevance of opinion models. The two challenges are critical in an industrial context such as marketing. The paper addresses jointly these two issues by analyzing the influence o...

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Publicado en:	Language Resources & Evaluation Vol. 47; no. 4; pp. 1089 - 1126
Autores principales:	Clavel, Chloé, Adda, Gilles, Cailliau, Frederik, Garnier-Rizet, Martine, Cavet, Ariane, Chapuis, Géraldine, Courcinous, Sandrine, Danesi, Charlotte, Daquo, Anne-Laure, Deldossi, Myrtille, Guillemin-Lanne, Sylvie, Seizou, Marjorie, Suignard, Philippe
Formato:	Artículo
Publicado:	Springer Nature Dec2013
Materias:	Oral communication Call centers Transcription (Linguistics) Sentiment analysis Discourse theory (Communication) Automatic speech recognition
Acceso en línea:	Ver este registro en EBSCOhost