Spontaneous speech and opinion detection: mining call-centre transcripts.

Opinion mining on conversational telephone speech tackles two challenges: the robustness of speech transcriptions and the relevance of opinion models. The two challenges are critical in an industrial context such as marketing. The paper addresses jointly these two issues by analyzing the influence o...

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Bibliographic Details

Published in:	Language Resources & Evaluation Vol. 47; no. 4; pp. 1089 - 1126
Main Authors:	Clavel, Chloé, Adda, Gilles, Cailliau, Frederik, Garnier-Rizet, Martine, Cavet, Ariane, Chapuis, Géraldine, Courcinous, Sandrine, Danesi, Charlotte, Daquo, Anne-Laure, Deldossi, Myrtille, Guillemin-Lanne, Sylvie, Seizou, Marjorie, Suignard, Philippe
Format:	Article
Published:	Springer Nature Dec2013
Subjects:	Oral communication Call centers Transcription (Linguistics) Sentiment analysis Discourse theory (Communication) Automatic speech recognition
Online Access:	View this record in EBSCOhost