Keeping Online Reviews Honest.

The article discusses the efforts of computer scientists to ensure the authenticity of online reviews which are crucial to electronic-commerce and social media sites. Topics discussed include a BrightLocal study which showed that an increasing percentage of U.S. consumers read online reviews to dete...

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Publicado en:Communications of the ACM Vol. 57; no. 11; pp. 20 - 24
Autor principal: Kugler, Logan
Formato: Artículo
Publicado: Association for Computing Machinery Nov2014
Materias:
Acceso en línea:Ver este registro en EBSCOhost
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        Fraud
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        Electronic commerce
        Social media in business
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      ab: The article discusses the efforts of computer scientists to ensure the authenticity of online reviews which are crucial to electronic-commerce and social media sites. Topics discussed include a BrightLocal study which showed that an increasing percentage of U.S. consumers read online reviews to determine a good local business, the value of positive reviews, the impact of review fraud on both businesses and consumers, several ways for consumers to determine a fraudulent online review and computer algorithms to help detect fake reviews.
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