Improving staff performance in a residential child-care setting using computer-assisted feedback.
Improving the performance of direct-care staff is a critical objective of human service organizations. The present multiple baseline study evaluated a computer-assisted method of performance feedback that targeted the observation and documentation of instructional activities conducted by staff at a...
| Publicado en: | Child & Family Behavior Therapy Vol. 23; no. 1; pp. 43 - 52 |
|---|---|
| Autores principales: | , , |
| Formato: | research tables/charts Journal Article |
| Publicado: |
Taylor & Francis Ltd
2001
|
| Acceso en línea: | Ver este registro en EBSCOhost |
| Sumario: | Improving the performance of direct-care staff is a critical objective of human service organizations. The present multiple baseline study evaluated a computer-assisted method of performance feedback that targeted the observation and documentation of instructional activities conducted by staff at a residential school for children with developmental disabilities. The staff's completion of assigned observational and recording procedures were summarized daily using a data-entry system formulated for a personal computer. These data were presented as feedback to staff with accompanying performance review by a supervisor. Relative to a baseline (no feedback) phase, the feed back intervention increased the correct performance of staff. The use of feedback as a practical method of personnel management in human service organizations is discussed. |
|---|