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Improving staff performance in a residential child-care setting using computer-assisted feedback.

Improving the performance of direct-care staff is a critical objective of human service organizations. The present multiple baseline study evaluated a computer-assisted method of performance feedback that targeted the observation and documentation of instructional activities conducted by staff at a...

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Published in:Child & Family Behavior Therapy Vol. 23; no. 1; pp. 43 - 52
Main Authors: Reedy P, Luiselli JK, Thibadeau S
Format: research tables/charts Journal Article
Published: Taylor & Francis Ltd 2001
Online Access:View this record in EBSCOhost
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      dt: 2001
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      pub: Taylor & Francis Ltd
      place: Philadelphia, Pennsylvania
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        atl: Improving staff performance in a residential child-care setting using computer-assisted feedback.
      aug:
        au:
          Reedy P
          Luiselli JK
          Thibadeau S
        affil: May Institute, 220 Norwood Park South, Norwood, MA 02062
      sug:
        subj:
          Feedback Methods
          Job Performance
          Residential Care In Infancy and Childhood
          Teachers
          Computers and Computerization
          Child
          Child Development Disorders
          Staff Development Methods
          Documentation
          Human
          Child: 6-12 years
      ab: Improving the performance of direct-care staff is a critical objective of human service organizations. The present multiple baseline study evaluated a computer-assisted method of performance feedback that targeted the observation and documentation of instructional activities conducted by staff at a residential school for children with developmental disabilities. The staff's completion of assigned observational and recording procedures were summarized daily using a data-entry system formulated for a personal computer. These data were presented as feedback to staff with accompanying performance review by a supervisor. Relative to a baseline (no feedback) phase, the feed back intervention increased the correct performance of staff. The use of feedback as a practical method of personnel management in human service organizations is discussed.
      pubtype: Academic Journal
      doctype:
        research
        tables/charts
        Journal Article
      ougenre: Article
    language: English
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