Helpfulness of user-generated reviews as a function of review sentiment, product type and information quality.

Helpfulness of user-generated reviews has not been studied adequately in terms of the interplay between review sentiment (favorable, unfavorable and mixed) and product type (search and experience). Moreover, the ways in which information quality relates to review helpfulness remain largely unknown....

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Bibliographic Details

Published in:	Computers in Human Behavior Vol. 54; pp. 547 - 555
Main Authors:	Chua, Alton Y.K., Banerjee, Snehasish
Format:	Article
Published:	Elsevier B.V. Jan2016
Subjects:	Analysis of variance Consumer attitudes Music World Wide Web Electronic commerce Cell phones Photographic equipment Books Commercial product evaluation Computer peripherals Skin care Multiple regression analysis Descriptive statistics
Online Access:	View this record in EBSCOhost