Provider performance reports and consumer welfare.
A provider's performance report consists of his service average outcome and volume. The two variables depend on the provider's private quality type and current demand, but he can raise his average outcome by dumping vulnerable consumers. Prospective consumers infer providers' qualities from their re...
| Publicado en: | RAND Journal of Economics (Wiley-Blackwell) Vol. 48; no. 1; pp. 250 - 281 |
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| Formato: | Artículo |
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Wiley-Blackwell
Spring2017
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=121147678&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 121147678 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 07416261 56RJ jtl: RAND Journal of Economics (Wiley-Blackwell) issn: 07416261 maglogo: Y pubinfo: dt: Spring2017 vid: 48 iid: 1 pid: 480 pub: Wiley-Blackwell artinfo: ui: 121147678 10.1111/1756-2171.12175 ppf: 250 ppct: 31 formats: fmt: – @attributes: type: T – @attributes: type: P size: 615KB tig: atl: Provider performance reports and consumer welfare. aug: au: Mak, Henry Y. affil: Indiana University‐Purdue University Indianapolis su: Consumer behavior Economic competition Quality of service Performance evaluation Health care industry customer services Dumping (Medical care) Cardiac surgery Profitability sug: subj: Consumer behavior Economic competition All Other Health and Personal Care Stores Quality of service Performance evaluation Health care industry customer services Dumping (Medical care) Cardiac surgery Profitability ab: A provider's performance report consists of his service average outcome and volume. The two variables depend on the provider's private quality type and current demand, but he can raise his average outcome by dumping vulnerable consumers. Prospective consumers infer providers' qualities from their reports. Performance reporting drives some providers to dump consumers when competition is intense, but it may not reveal providers' qualities when their average quality is high. Statistical adjustment aiming at making reports independent of consumer characteristics can lead to more dumping, less informative reports, or both. There is more dumping when volume information is withheld and less dumping when ratings information is coarse. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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