Provider performance reports and consumer welfare.

A provider's performance report consists of his service average outcome and volume. The two variables depend on the provider's private quality type and current demand, but he can raise his average outcome by dumping vulnerable consumers. Prospective consumers infer providers' qualities from their re...

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Bibliographic Details

Published in:	RAND Journal of Economics (Wiley-Blackwell) Vol. 48; no. 1; pp. 250 - 281
Main Author:	Mak, Henry Y.
Format:	Article
Published:	Wiley-Blackwell Spring2017
Subjects:	Consumer behavior Economic competition Quality of service Performance evaluation Health care industry customer services Dumping (Medical care) Cardiac surgery Profitability
Online Access:	View this record in EBSCOhost