THE SUPERHEROES of CYBERSPACE: Help Desk Careers.

The article focuses on the importance of help desk for information technology due to for technical troubleshooting with a problem-solving techniques in cyberspace. It mentions variety of support tickets relating to email accounts, smart phone apps, learning management systems, ebooks and tablets. It...

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Detalles Bibliográficos
Publicado en:	Career Planning & Adult Development Journal Vol. 33; no. 1; pp. 8 - 12
Autor principal:	Easom, Colin
Formato:	Artículo
Publicado:	Career Planning & Adult Development Network Spring2017
Materias:	Information technology Problem solving Email Computer technical support software Cyberspace Learning management system
Acceso en línea:	Ver este registro en EBSCOhost

Descripción
Sumario:	The article focuses on the importance of help desk for information technology due to for technical troubleshooting with a problem-solving techniques in cyberspace. It mentions variety of support tickets relating to email accounts, smart phone apps, learning management systems, ebooks and tablets. It also mentions problem in the online classroom faced by students and teachers.