"Good" and "Bad" Control in Public Administration: The Impact of Performance Evaluation Systems on Employees' Trust in the Employer.
In the course of the New Public Management reform movement, public administrations have increasingly implemented output-oriented control schemes, including systems to evaluate employees' performance. However, contradictory evidence exists about how such output control that fundamentally differs from...
| Publicado en: | Public Personnel Management Vol. 48; no. 3; pp. 283 - 309 |
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| Autores principales: | , , |
| Formato: | research tables/charts Journal Article |
| Publicado: |
Sage Publications Inc.
Sep2019
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ccm&AN=137928358&site=ehost-live header: @attributes: shortDbName: ccm uiTerm: 137928358 longDbName: CINAHL Complete uiTag: AN controlInfo: bkinfo: dissinfo: jinfo: jid: 00910260 PPM jtl: Public Personnel Management issn: 00910260 maglogo: Y pubinfo: dt: Sep2019 vid: 48 iid: 3 pid: 344 pub: Sage Publications Inc. place: Thousand Oaks, California artinfo: ui: 137928358 137928358 137928358 10.1177/0091026018814560 137928358 ppf: 283 ppct: 26 formats: fmt: – @attributes: type: T – @attributes: type: P tig: atl: "Good" and "Bad" Control in Public Administration: The Impact of Performance Evaluation Systems on Employees' Trust in the Employer. aug: au: Wiemann, Meike Meidert, Nadine Weibel, Antoinette affil: University of St. Gallen, Switzerland sug: subj: Public Health Administration Germany Performance Measurement Systems Methods Employer-Employee Relations Trust Human Male Female Convenience Sample Structural Equation Modeling Employee Performance Appraisal Supervisors and Supervision Cooperative Behavior Germany Descriptive Statistics Random Sample Questionnaires Organizational Culture Data Analysis Software Administrative Personnel Male Female ab: In the course of the New Public Management reform movement, public administrations have increasingly implemented output-oriented control schemes, including systems to evaluate employees' performance. However, contradictory evidence exists about how such output control that fundamentally differs from traditional bureaucratic control affects performance-relevant employee attitudes and behaviors. In this article, we present evidence that performance evaluations have positive or negative consequences depending on the specific design of the system. Analyzing survey data from 184 employees and 60 supervisors from the German municipal administration by structural equation modeling, we find performance evaluations employed as Management by Objectives (MbO) have a positive impact on trust in the employer and that those designed as Systematic Performance Appraisal (SPA) affect trust negatively. Both relationships are mediated by perceived cooperative climate. These findings advocate employing performance evaluations that are participative, adaptive, learning-oriented, and transparent and thus enable fair cooperation between organizational members. pubtype: Academic Journal doctype: research tables/charts Journal Article ougenre: Article language: English refInfo: holdings: @attributes: islocal: N |
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