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Closing the Gap or Widening the Divide: The Impacts of Technology‐Enabled Coproduction on Equity in Public Service Delivery.

This article investigates how 311 systems affect distributional equity in public service delivery. Many local governments in the United States have adopted interactive 311 platforms to engage citizens in coproduction. Using a novel household‐level data set on 311 service requests and power service r...

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Publicado en:Public Administration Review Vol. 80; no. 6; pp. 962 - 976
Autores principales: Xu, Corey Kewei, Tang, Tian
Formato: Artículo
Publicado: Wiley-Blackwell Nov/Dec2020
Materias:
Municipal services
Equality
Public administration
Technological innovations
Hurricane Michael, 2018
Internet in public administration
Acceso en línea:Ver este registro en EBSCOhost