Closing the Gap or Widening the Divide: The Impacts of Technology‐Enabled Coproduction on Equity in Public Service Delivery.
This article investigates how 311 systems affect distributional equity in public service delivery. Many local governments in the United States have adopted interactive 311 platforms to engage citizens in coproduction. Using a novel household‐level data set on 311 service requests and power service r...
| Publicado en: | Public Administration Review Vol. 80; no. 6; pp. 962 - 976 |
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| Autores principales: | , |
| Formato: | Artículo |
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Wiley-Blackwell
Nov/Dec2020
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=147774227&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 147774227 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 00333352 PBA jtl: Public Administration Review issn: 00333352 maglogo: Y pubinfo: dt: Nov/Dec2020 vid: 80 iid: 6 pid: 480 pub: Wiley-Blackwell artinfo: ui: 147774227 10.1111/puar.13222 ppf: 962 ppct: 14 formats: fmt: – @attributes: type: T – @attributes: type: C – @attributes: type: P size: 2.4MB tig: atl: Closing the Gap or Widening the Divide: The Impacts of Technology‐Enabled Coproduction on Equity in Public Service Delivery. aug: au: Xu, Corey Kewei Tang, Tian affil: Florida State University su: Municipal services Equality Public administration Technological innovations Hurricane Michael, 2018 Internet in public administration sug: subj: Municipal services Equality Public administration Technological innovations Administration of Public Health Programs Administration of Air and Water Resource and Solid Waste Management Programs Other local, municipal and regional public administration Administration of Housing Programs Administration of Urban Planning and Community and Rural Development Other General Government Support Hurricane Michael, 2018 Internet in public administration ab: This article investigates how 311 systems affect distributional equity in public service delivery. Many local governments in the United States have adopted interactive 311 platforms to engage citizens in coproduction. Using a novel household‐level data set on 311 service requests and power service restoration in the City of Tallahassee, Florida, after Hurricane Michael in 2018, the authors examine possible disparities between racial minority groups and nonminorities in making power service restoration requests via 311. The article further analyzes how coproduction participation through 311 affects distributional equity in power restoration. The findings show that minority groups are more likely to utilize these smart technologies to submit requests for essential services after disasters, as they may have greater needs but less political capital to reach out to the government. Their utilization of e‐governance technologies has helped them gain more attention from the government, which narrows the equity gap in service delivery. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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