Closing the Gap or Widening the Divide: The Impacts of Technology‐Enabled Coproduction on Equity in Public Service Delivery.

This article investigates how 311 systems affect distributional equity in public service delivery. Many local governments in the United States have adopted interactive 311 platforms to engage citizens in coproduction. Using a novel household‐level data set on 311 service requests and power service r...

Full description

Bibliographic Details

Published in:	Public Administration Review Vol. 80; no. 6; pp. 962 - 976
Main Authors:	Xu, Corey Kewei, Tang, Tian
Format:	Article
Published:	Wiley-Blackwell Nov/Dec2020
Subjects:	Municipal services Equality Public administration Technological innovations Hurricane Michael, 2018 Internet in public administration
Online Access:	View this record in EBSCOhost