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Street-Level Bureaucrats' Work Engagement: Can Public Managers' Servant-Leader Orientation Make a Difference?

The present study examines the antecedents of street-level bureaucrats' work engagement. In particular, this study investigates whether a work-unit manager's servant-leader orientation may, directly or indirectly, contribute to increasing subordinates' work engagement by shaping employees' resources...

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Published in:Public Personnel Management Vol. 50; no. 3; pp. 307 - 327
Main Authors: Shim, Dong Chul, Park, Hyun Hee, Keum, Jaeduk, Kim, Sangmook
Format: research tables/charts Journal Article
Published: Sage Publications Inc. Sep2021
Online Access:View this record in EBSCOhost
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      dt: Sep2021
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      pub: Sage Publications Inc.
      place: Thousand Oaks, California
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        atl: Street-Level Bureaucrats' Work Engagement: Can Public Managers' Servant-Leader Orientation Make a Difference?
      aug:
        au:
          Shim, Dong Chul
          Park, Hyun Hee
          Keum, Jaeduk
          Kim, Sangmook
        affil: Korea University, Seoul, Korea
      sug:
        subj:
          Work Engagement South Korea
          Orientation
          Personnel Management
          Work Environment
          Intraprofessional Relations
          Administrative Personnel
          Human
          Professional Autonomy
          Goals and Objectives
          Leadership
          Organizational Efficiency
          Support, Psychosocial
          Surveys
          South Korea
          Male
          Female
          Organizational Culture
          Trust
          Descriptive Statistics
          Male
          Female
      ab: The present study examines the antecedents of street-level bureaucrats' work engagement. In particular, this study investigates whether a work-unit manager's servant-leader orientation may, directly or indirectly, contribute to increasing subordinates' work engagement by shaping employees' resources (i.e., job autonomy, goal specificity, public service motivation [PSM], and organizational trust). Data collected from 416 street-level bureaucrats in Korean local government agencies and the analyzed results show that work-unit managers' servant-leader orientation indirectly influence employees' work engagement by developing employees' positive perceptions and attitudes.
      pubtype: Academic Journal
      doctype:
        research
        tables/charts
        Journal Article
      ougenre: Article
    language: English
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