Potholes, 311 reports, and a theory of heterogeneous resident demand for city services.
Understanding the needs of residents is vital in public administration and management, as this helps officials when making choices on policies and service distribution. Increasingly, cities rely on 311 systems to elicit information from residents on emergent needs in particular policy areas (e.g., r...
| Publicado en: | Policy Studies Journal Vol. 52; no. 3; pp. 647 - 670 |
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| Autores principales: | , , |
| Formato: | Artículo |
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Wiley-Blackwell
Aug2024
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=179254200&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 179254200 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 0190292X PSJ jtl: Policy Studies Journal issn: 0190292X maglogo: Y pubinfo: dt: Aug2024 vid: 52 iid: 3 pid: 480 pub: Wiley-Blackwell artinfo: ui: 179254200 10.1111/psj.12540 ppf: 647 ppct: 23 formats: fmt: – @attributes: type: T – @attributes: type: C – @attributes: type: P size: 2MB tig: atl: Potholes, 311 reports, and a theory of heterogeneous resident demand for city services. aug: au: Cook, Scott J. Zuhlke, Samantha Saywitz, Robin affil: Department of Political Science, Bush School of Government and Public Policy, Texas A&M University, College Station Texas,, USA School of Planning and Public Affairs, University of Iowa, Iowa City Iowa,, USA Independent Researcher su: Public administration City dwellers Public services Public officers Municipal services sug: subj: Public administration City dwellers Public services Public officers Municipal services Administration of Air and Water Resource and Solid Waste Management Programs Other local, municipal and regional public administration Administration of Public Health Programs Administration of Housing Programs Administration of Urban Planning and Community and Rural Development Other General Government Support keyword: 311 systems inequality service provision desigualdad prestación de servicios sistemas 311 不公平 服务提供 311系统 311 systems inequality service provision desigualdad prestación de servicios sistemas 311 不公平 服务提供 311系统 ab: Understanding the needs of residents is vital in public administration and management, as this helps officials when making choices on policies and service distribution. Increasingly, cities rely on 311 systems to elicit information from residents on emergent needs in particular policy areas (e.g., road quality, pest control). For residents, 311 systems provide a low‐cost means of voicing concerns, whereas for public officials and researchers, they provide low‐cost data on specific, discrete needs. We argue that residents systematically differ in their engagement with 311 systems, with lower‐income, minority communities less likely to participate and, therefore, less likely to receive city services. We test this argument using census‐tract data from the city of Houston and find that 311 reports are significantly less frequent in areas with lower average socioeconomic status, more Black residents, and more Hispanic residents. Furthermore, we find that these same areas are more likely to have potholes. Taken together, our results indicate that despite greater need (more potholes), fewer services are demanded (less 311 reports) in areas with lower socioeconomic status and a higher percentage of minority residents. This suggests that public officials need to carefully consider heterogeneity in 311 participation to ensure these systems do not inadvertently exacerbate inequities in public services. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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