Potholes, 311 reports, and a theory of heterogeneous resident demand for city services.

Understanding the needs of residents is vital in public administration and management, as this helps officials when making choices on policies and service distribution. Increasingly, cities rely on 311 systems to elicit information from residents on emergent needs in particular policy areas (e.g., r...

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Bibliographic Details

Published in:	Policy Studies Journal Vol. 52; no. 3; pp. 647 - 670
Main Authors:	Cook, Scott J., Zuhlke, Samantha, Saywitz, Robin
Format:	Article
Published:	Wiley-Blackwell Aug2024
Subjects:	Public administration City dwellers Public services Public officers Municipal services
Online Access:	View this record in EBSCOhost