The influence of artificial intelligence on the strategic communication industry.

Artificial intelligence (AI) and the continuous advancements in technology have changed how individuals live and how organisations function. The move to automation questions the need for and value of manual labour, particularly in the field of strategic communication. It has raised concerns about th...

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Published in:Communicare Vol. 43; no. 1; pp. 48 - 59
Main Authors: Morapeli, Seriane, Khemisi, Mammiki
Format: Article
Published: Communicare, Journal for Communication Sciences in South Africa Aug2024
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Online Access:View this record in EBSCOhost
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          Morapeli, Seriane
          Khemisi, Mammiki
        affil: University of Johannesburg, South Africa.
      su:
        Artificial intelligence in industry
        Strategic communication
      sug:
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          Artificial intelligence in industry
          Strategic communication
      keyword:
        AI
        convenience
        human skills
        strategic communication industry
        training and development
      ab: Artificial intelligence (AI) and the continuous advancements in technology have changed how individuals live and how organisations function. The move to automation questions the need for and value of manual labour, particularly in the field of strategic communication. It has raised concerns about the future of jobs in the communication field and the role of humans in these advancements. The principles of the theory of disruptive innovation are applicable to the study. This study aims to explore the role of AI in the strategic communication industry. Semi-structured interviews with communication professionals in the South African strategic communication industry were conducted to explore their knowledge of AI and its role in the industry. Participants indicated a basic knowledge of the role of AI in the industry, agreeing that AI offers the benefits of convenience and efficiency. However, human input should remain valuable and training in AI technologies should be prioritised. This study contributes to the limited research on the role of AI in the strategic communication industry in South Africa.
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    language: English
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