Socioeconomic Disparities, Service Equity, and Citizen Satisfaction: Cross‐National Evidence.
The literature on citizen satisfaction has predominantly focused on the key factors of service quality, with scant attention paid to the role of equity. Furthermore, these studies often rely on a single demographic identity within a single country, limiting their scope. This study aims to address th...
| Published in: | Public Administration Review Vol. 85; no. 4; pp. 973 - 989 |
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| Main Authors: | , , |
| Format: | Article |
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Wiley-Blackwell
Jul/Aug2025
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| Subjects: | |
| Online Access: | View this record in EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=186640700&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 186640700 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 00333352 PBA jtl: Public Administration Review issn: 00333352 maglogo: Y pubinfo: dt: Jul/Aug2025 vid: 85 iid: 4 pid: 480 pub: Wiley-Blackwell artinfo: ui: 186640700 10.1111/puar.13886 ppf: 973 ppct: 16 formats: fmt: – @attributes: type: T – @attributes: type: C – @attributes: type: P size: 640KB tig: atl: Socioeconomic Disparities, Service Equity, and Citizen Satisfaction: Cross‐National Evidence. aug: au: Song, Miyeon An, Seung‐Ho Yang, Sun Gue affil: Chung‐Ang University, Seoul, South Korea University of Arizona, Tucson Arizona,, USA University of South Carolina, Columbia South Carolina,, USA su: Citizen satisfaction Income Scholarly method Professions Socioeconomic disparities in health Educational outcomes Comparative studies sug: subj: Citizen satisfaction Income Scholarly method Professions Professional Organizations Socioeconomic disparities in health Educational outcomes Comparative studies ab: The literature on citizen satisfaction has predominantly focused on the key factors of service quality, with scant attention paid to the role of equity. Furthermore, these studies often rely on a single demographic identity within a single country, limiting their scope. This study aims to address these gaps by examining how outcome disparities based on socioeconomic status (SES) affect satisfaction with service providers across countries. Using a cross‐national education database, we employ three SES measures—education, income, and occupation—to test how disparities in student performance across SES groups affect parents' satisfaction with schools. Our findings show that parents in less professional occupations express lower satisfaction with schools when their children underperform compared with students whose parents hold more professional jobs. However, this relationship does not exist for education‐ or income‐based disparities. This study advances the understanding of how outcome disparities based on SES are associated with citizen satisfaction. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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