Socioeconomic Disparities, Service Equity, and Citizen Satisfaction: Cross‐National Evidence.
The literature on citizen satisfaction has predominantly focused on the key factors of service quality, with scant attention paid to the role of equity. Furthermore, these studies often rely on a single demographic identity within a single country, limiting their scope. This study aims to address th...
| Published in: | Public Administration Review Vol. 85; no. 4; pp. 973 - 989 |
|---|---|
| Main Authors: | , , |
| Format: | Article |
| Published: |
Wiley-Blackwell
Jul/Aug2025
|
| Subjects: | |
| Online Access: | View this record in EBSCOhost |