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Organizational adaptation, task complexity, and effective administration of unemployment programs in the American states.

IT modernization reforms seek to improve administrative performance by improving the delivery of program benefits. Performance benefits manifest in a reduction in agency‐induced administrative errors, and a reduction in performance gaps between high and low complexity task caseloads. These claims ar...

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Published in:Journal of Policy Analysis & Management Vol. 45; no. 2; pp. 1 - 22
Main Authors: Krause, George A., Hong, Ji Hyeun
Format: Article
Published: Wiley-Blackwell Spring2026
Subjects:
Organizational resilience
Unemployment insurance
Digital transformation
Error rates
Overpayment
Task analysis
Administrative efficiency
Online Access:View this record in EBSCOhost