The role of AI-activated positive emotions in users' continuous use of digital financial services: an experimental and survey study.

Advancements in artificial intelligence (AI)-enabled technology have made mobile and online settings the dominant places for launching financial services innovation. This study uses an experiment and a survey to investigate whether and how positive emotions activated by AI can enhance users' continu...

Full description

Bibliographic Details

Published in:	Humanities & Social Sciences Communications Vol. 13; no. 1; pp. 1 - 16
Main Authors:	Chen, Xi, Chen, Cheng, Huang, Ling
Format:	Article
Published:	Springer Nature 4/1/2026
Subjects:	Online banking Financial technology Perceived benefit Expectation (Philosophy) Risk perception Affective computing User experience
Online Access:	View this record in EBSCOhost