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Measuring Street Cleanliness: A Comparison of New York City’s Scorecard and Results from a Citizen Survey.

Public administrators at the local level often rely on citizen surveys to measure the outcomes or accomplishments of their service delivery efforts. However, many remain skeptical about the value of survey-based measures of local government performance, in large part because of the low empirical cor...

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Published in:Public Administration Review Vol. 68; no. 2; pp. 295 - 304
Main Authors: Van Ryzin, Gregg G., Immerwahr, Stephen, Altman, Stan
Format: Article
Published: Wiley-Blackwell Mar2008
Subjects:
Social surveys
Sanitation
Citizen participation in public administration
Municipal services
Municipal government
Street cleaning
Online Access:View this record in EBSCOhost