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Reflections Today Prevent Failures Tomorrow.

The article discusses efforts related to process improvements at the organizational level, specifically addressing improvements to the process of developing computer software. The authors indicate that the U.S. military's concept and practice of capturing immediate feedback after every mission could...

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Published in:Communications of the ACM Vol. 52; no. 5; pp. 140 - 145
Main Authors: BROCK, GARY W., MCMANUS, DENISE J., HALE, JOANNE E.
Format: Article
Published: Association for Computing Machinery May2009
Subjects:
Computer software
Process optimization
Computer science
Computer programming
Process control systems
United States. Army
United States
Online Access:View this record in EBSCOhost
Summary:The article discusses efforts related to process improvements at the organizational level, specifically addressing improvements to the process of developing computer software. The authors indicate that the U.S. military's concept and practice of capturing immediate feedback after every mission could be applied to the efforts related to improve computer software. The U.S. Army has a model instituted in 1981 for identifying process performer-generated PIP (process improvement proposals) called the After Action Review (AAR) method. Within the AAR concept, teams in the Army use interactive team discussions to foster improvements in specific processes.