Help yourself.

This article reports on self-services in industries during the 2009 global financial crisis. The article discusses how the recession has resulted in the increased use of automated teller machines (ATMs), websites, and self-checkouts to cut costs in retail, entertainment, travel, and telecommunicatio...

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Detalles Bibliográficos
Publicado en:	Economist Vol. 392; no. 8638; pp. 62 - 64
Formato:	Artículo
Publicado:	Economist Newspaper Limited 7/4/2009
Materias:	Self-checkouts Consumer behavior Global Financial Crisis, 2008-2009 Service industries Retail industry Automated teller machines Consumer attitudes
Acceso en línea:	Ver este registro en EBSCOhost

Descripción
Sumario:	This article reports on self-services in industries during the 2009 global financial crisis. The article discusses how the recession has resulted in the increased use of automated teller machines (ATMs), websites, and self-checkouts to cut costs in retail, entertainment, travel, and telecommunications trades. Information is also provided on customer empowerment resulting from self-service technology, as well as how it affects employees.