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Help yourself.

This article reports on self-services in industries during the 2009 global financial crisis. The article discusses how the recession has resulted in the increased use of automated teller machines (ATMs), websites, and self-checkouts to cut costs in retail, entertainment, travel, and telecommunicatio...

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Published in:Economist Vol. 392; no. 8638; pp. 62 - 64
Format: Article
Published: Economist Newspaper Limited 7/4/2009
Subjects:
Self-checkouts
Consumer behavior
Global Financial Crisis, 2008-2009
Service industries
Retail industry
Automated teller machines
Consumer attitudes
Online Access:View this record in EBSCOhost
Summary:This article reports on self-services in industries during the 2009 global financial crisis. The article discusses how the recession has resulted in the increased use of automated teller machines (ATMs), websites, and self-checkouts to cut costs in retail, entertainment, travel, and telecommunications trades. Information is also provided on customer empowerment resulting from self-service technology, as well as how it affects employees.