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User Participation in Software Development Projects.

The article examines how user participation in software development projects is perceived by both users and developers. Survey data on 117 software projects over a several-year period at a Fortune 100 firm were analyzed. Several findings emerged. For projects involving the development of new product...

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Published in:Communications of the ACM Vol. 53; no. 3; pp. 137 - 142
Main Authors: SUBRAMANYAM, RAMANATH, WEISSTEIN, FEILEE, KRISHNAN, M. S.
Format: Article
Published: Association for Computing Machinery Mar2010
Subjects:
Computer software development
Computer user attitudes
Software engineering
Information technology
Computer software
Customer satisfaction
Online Access:View this record in EBSCOhost
Summary:The article examines how user participation in software development projects is perceived by both users and developers. Survey data on 117 software projects over a several-year period at a Fortune 100 firm were analyzed. Several findings emerged. For projects involving the development of new products, increased user participation corresponded with greater developer satisfaction, but decreasing user satisfaction. For projects involving maintenance of existing software, the satisfaction of both uses and developers was maximized at a moderate level of user participation.