Managing customer relationships.
Bakersfield, California, has made the transition from manual paper-based resident information processing to a web-based system to improve resident to local government communications. A business management system was used to integrate the resident request system with existing computer applications....
| Publicado en: | American City & County Vol. 116; no. 17; pp. 8 - 9 |
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| Autor principal: | |
| Formato: | Artículo |
| Publicado: |
Penton Media, Inc.
November 2001
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| Materias: | |
| Acceso en línea: | Ver este registro en EBSCOhost |
| Sumario: | Bakersfield, California, has made the transition from manual paper-based resident information processing to a web-based system to improve resident to local government communications. A business management system was used to integrate the resident request system with existing computer applications. A target response time was also implemented, and city council members can now submit requests for their constituents and will be able to monitor progress eventually. |
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