Managing customer relationships.
Bakersfield, California, has made the transition from manual paper-based resident information processing to a web-based system to improve resident to local government communications. A business management system was used to integrate the resident request system with existing computer applications....
| Publicado en: | American City & County Vol. 116; no. 17; pp. 8 - 9 |
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| Formato: | Artículo |
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Penton Media, Inc.
November 2001
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=500828951&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 500828951 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 0149337X AMY jtl: American City & County issn: 0149337X maglogo: N pubinfo: dt: November 2001 vid: 116 iid: 17 pid: 920 pub: Penton Media, Inc. artinfo: ui: 500828951 ppf: 8 ppct: 1 formats: fmt: – @attributes: type: T – @attributes: type: P size: 220KB tig: atl: Managing customer relationships. aug: au: McClain, Duncan su: Local government Public relations Customer relationship management software sug: subj: Local government Public relations Customer relationship management software keyword: Bakersfield (Calif.) -- Politics and government ab: Bakersfield, California, has made the transition from manual paper-based resident information processing to a web-based system to improve resident to local government communications. A business management system was used to integrate the resident request system with existing computer applications. A target response time was also implemented, and city council members can now submit requests for their constituents and will be able to monitor progress eventually. pubtype: Trade Publication doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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