Reframing the metaphor of the citizen-government relationship: a value-centered perspective.
The relationship between citizens and government is examined. A value-centered model that focuses on the worth of government to its citizens, built on two models presented in previous research—the customer model and the owner model—is proposed. These models are contrasted, and it is shown how they...
| Publicado en: | Public Administration Review Vol. 57; pp. 309 - 319 |
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| Autores principales: | , |
| Formato: | Artículo |
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Wiley-Blackwell
July/August 1997
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=507587119&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 507587119 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 00333352 PBA jtl: Public Administration Review issn: 00333352 maglogo: N pubinfo: dt: July/August 1997 vid: 57 pid: 480 pub: Wiley-Blackwell artinfo: ui: 507587119 10.2307/977312 ppf: 309 ppct: 10 formats: fmt: – @attributes: type: T – @attributes: type: P size: 1.1MB tig: atl: Reframing the metaphor of the citizen-government relationship: a value-centered perspective. aug: au: Smith, Gerald E. Huntsman, Carole A. su: Citizen satisfaction Value (Economics) sug: subj: Citizen satisfaction Value (Economics) keyword: Newton (Mass.) -- Politics and government ab: The relationship between citizens and government is examined. A value-centered model that focuses on the worth of government to its citizens, built on two models presented in previous research—the customer model and the owner model—is proposed. These models are contrasted, and it is shown how they interrelate. In addition, the results of exploratory field research with constituents of Newton, Massachusetts, are reported to examine the applicability and usefulness of the value perspective in describing and influencing citizen perceptions of the value of city government. The results suggest that although citizens were not used to thinking of the value of government, they expressed opinions, engaged in activities, and coinvested personal resources in a way that was consistent with the value perspective. pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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