Reframing the metaphor of the citizen-government relationship: a value-centered perspective.

The relationship between citizens and government is examined. A value-centered model that focuses on the worth of government to its citizens, built on two models presented in previous research—the customer model and the owner model—is proposed. These models are contrasted, and it is shown how they...

Full description

Bibliographic Details

Published in:	Public Administration Review Vol. 57; pp. 309 - 319
Main Authors:	Smith, Gerald E., Huntsman, Carole A.
Format:	Article
Published:	Wiley-Blackwell July/August 1997
Subjects:	Citizen satisfaction Value (Economics)
Online Access:	View this record in EBSCOhost