Empirical analysis of consumer reaction to the virtual reality shopping mall.
The Internet shopping mall has received wide attention from researchers and practitioners due to the fact that it is one of the most killing applications customers can find on the Internet. Though numerous studies have been performed on various issues of the Internet shopping mall, some research iss...
| Publicado en: | Computers in Human Behavior Vol. 24; no. 1; pp. 88 - 105 |
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| Autores principales: | , |
| Formato: | Artículo |
| Publicado: |
Elsevier Science
January 2008
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| Acceso en línea: | Ver este registro en EBSCOhost |
| fields | @attributes: recordID: 1 pdfLink: plink: https://search.ebscohost.com/login.aspx?direct=true&db=ssf&AN=508032618&site=ehost-live header: @attributes: shortDbName: ssf uiTerm: 508032618 longDbName: Social Sciences Full Text (H.W. Wilson) uiTag: AN controlInfo: bkinfo: jinfo: jid: 07475632 JC4 jtl: Computers in Human Behavior issn: 07475632 maglogo: N pubinfo: dt: January 2008 vid: 24 iid: 1 pid: 2410 pub: Elsevier Science artinfo: ui: 508032618 10.1016/j.chb.2007.01.018 ppf: 88 ppct: 17 formats: tig: atl: Empirical analysis of consumer reaction to the virtual reality shopping mall. aug: au: Lee, Kun Chang Chung, Namho su: Virtual reality Shopping centers Customer satisfaction User interfaces sug: subj: Virtual reality Shopping centers Customer satisfaction User interfaces keyword: User interfaces ab: The Internet shopping mall has received wide attention from researchers and practitioners due to the fact that it is one of the most killing applications customers can find on the Internet. Though numerous studies have been performed on various issues of the Internet shopping mall, some research issues relating to the user interface of VR (virtual reality) shopping malls still await further empirical investigation. The objective of this study is to investigate whether the user interface of the VR shopping mall positively affects customer satisfaction in comparison with the ordinary shopping mall. For this purpose, we developed a prototype of the VR shopping mall for which the user interface consists of both 3D graphics and an avatar, using it as an experimental medium. 102 valid questionnaires were gathered from active student users of the ordinary shopping mall, and two research hypotheses were then tested to prove whether the three explanatory variables such as convenience, enjoyment, quality assurance improve in the VR shopping mall, and whether customer satisfaction is also significantly enhanced in the VR shopping mall in comparison with the ordinary shopping mall. Additionally, we conducted the PLS (partial least square) analysis to test whether the customer satisfaction is explained significantly by the three explanatory variables or not. Copyright (c) 2007 Elsevier Ltd pubtype: Academic Journal doctype: Article src: R language: English refInfo: copyright: @attributes: flag: N holdings: @attributes: islocal: N |
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