The Limits of Bureaucratic Efficiency.
Bureaucracies tend to be used when consumers cannot be trusted to choose outcomes efficiently. But a primary means of bureaucratic oversight is consumer complaints. But this can give bureaucrats an incentive to inefficiently accede to consumer demands to avoid a complaint. I show that when this ince...
| Publicado en: | Journal of Political Economy Vol. 111; no. 5; pp. 929 - 959 |
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| Formato: | Artículo |
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University of Chicago Press
October 2003
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| Acceso en línea: | Ver este registro en EBSCOhost |