The Limits of Bureaucratic Efficiency.

Bureaucracies tend to be used when consumers cannot be trusted to choose outcomes efficiently. But a primary means of bureaucratic oversight is consumer complaints. But this can give bureaucrats an incentive to inefficiently accede to consumer demands to avoid a complaint. I show that when this ince...

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Bibliographic Details

Published in:	Journal of Political Economy Vol. 111; no. 5; pp. 929 - 959
Main Author:	Prendergast, Canice
Format:	Article
Published:	University of Chicago Press October 2003
Subjects:	Bureaucracy Legislative oversight Resource allocation > Mathematical models
Online Access:	View this record in EBSCOhost