Cultural change through quality process management.

Summarizes a long-term ethnographic study of a Total Quality Management project initiated at a private university in the southern United States. Utilization of process teams to promote an emphasis on quality and create cultural change; Theoretical background; Cultural change resulting from the impl...

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Detalles Bibliográficos
Publicado en:	College Student Journal Vol. 31; no. 1; pp. 51 - 69
Autores principales:	McClennen, Joan C., Ingersoll, Doris M.
Formato:	Artículo
Publicado:	Project Innovation Austin LLC Mar1997
Materias:	Total quality management University & college administration United States
Acceso en línea:	Ver este registro en EBSCOhost

Descripción
Sumario:	Summarizes a long-term ethnographic study of a Total Quality Management project initiated at a private university in the southern United States. Utilization of process teams to promote an emphasis on quality and create cultural change; Theoretical background; Cultural change resulting from the implementation of TQM concepts.