Cultural change through quality process management.

Summarizes a long-term ethnographic study of a Total Quality Management project initiated at a private university in the southern United States. Utilization of process teams to promote an emphasis on quality and create cultural change; Theoretical background; Cultural change resulting from the impl...

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Bibliographic Details

Published in:	College Student Journal Vol. 31; no. 1; pp. 51 - 69
Main Authors:	McClennen, Joan C., Ingersoll, Doris M.
Format:	Article
Published:	Project Innovation Austin LLC Mar1997
Subjects:	Total quality management University & college administration United States
Online Access:	View this record in EBSCOhost