Cultural change through quality process management.

Summarizes a long-term ethnographic study of a Total Quality Management project initiated at a private university in the southern United States. Utilization of process teams to promote an emphasis on quality and create cultural change; Theoretical background; Cultural change resulting from the impl...

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Publicado en:College Student Journal Vol. 31; no. 1; pp. 51 - 69
Autores principales: McClennen, Joan C., Ingersoll, Doris M.
Formato: Artículo
Publicado: Project Innovation Austin LLC Mar1997
Materias:
Acceso en línea:Ver este registro en EBSCOhost
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          McClennen, Joan C.
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        Total quality management
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          Total quality management
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      ab: Summarizes a long-term ethnographic study of a Total Quality Management project initiated at a private university in the southern United States. Utilization of process teams to promote an emphasis on quality and create cultural change; Theoretical background; Cultural change resulting from the implementation of TQM concepts.
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